Frequently Asked Questions
Frequently asked questions can only exist if someone first asks them.
Please contact me if your question is not covered here and I will do my best to assist you!
Payment: What payment options are available?
Currently, the Fancyplant's Yarns website accepts Apple Pay, PayPal, Wix Payments, and the following Credit and Debit Cards:
All payments are to be made in the Canadian Dollar
Orders: Can I cancel my order?
Orders maybe cancelled within the first 24 hours after they are placed.
If you wish to cancel an order more than 24 hours after placing it, you may send a cancellation request to firstname.lastname@example.org with your order number and the reason you wish to cancel, and your request will be reviewed. Not all cancellations requested after the 24 hour grace period will be granted.
For more information about cancellations, please see the Terms & Conditions (found in the Support menu) or contact me with your questions.
Orders: Do you take custom orders?
I now take custom orders! If you have a project in mind please email me at email@example.com and I will get back to you with a proposal and price quote if I feel the project is manageable.
Please keep in mind that not every project will be feasible or within my ability to complete at that time, but I will do every thing I can to accommodate you in any way I can. If you aren't sure about exactly what you are looking for or whether or not it is a reasonable request, don't worry! It never hurts to ask, and you are not committed to paying for the commissioned item until you have given your approval of the proposal and price quote.
A few other things to note about commissions:
once you approve a project you will be expected to pay a deposit of 50% of the quoted price before production begins on your commission.
If the project takes significantly less work than predicted, your final payment will be adjusted accordingly. I have no desire to over charge anyone!
Assuming no more than a few minor changes are requested after the proposal is approved, the final payment will never exceed the initial quote. (ie. You will not be charged extra if the project takes longer than I anticipated for reasons outside of your control).
If you do wish to make significant changes to your order after production has begun, a renegotiation of cost will be required. At this point order cancellation may be discussed, but please be aware the deposit may not be fully refunded, depending on the circumstances.
If there is a significant delay in payment of the deposit, affecting the timeline of production, a rush-order charge may be added to your final payment to ensure your order is ready on time.
If you have any further questions about commissions, please do not hesitate to ask!
Orders: How long will I have to wait for my order?
Depending on what you order, the processing time may differ greatly. Although some items listed in the shop have a pre-made supply just waiting for someone to purchase them, in most cases the items are not made until after you place your order. Processing time depends on how many items you order, the complexity and size of each item, as well as how many orders are ahead of you on the list. Fancyplant's Yarns is a one-woman show, so there may be delays due to order-backlog. In an effort to minimize order backlog, I have set the available stock for each item quite low.
To reiterate: just because the item you ordered was listed as "in stock," does not mean it is already made and waiting for you.
If you would like to order an item that is out of stock, you may signup on the product page to be notified when that item is back in stock.
If you would like to make a purchase that is time sensitive, such as a gift, you may contact me to receive an estimate on production time, but this will not be a guarantee for the arrival date of your order.
Orders: What is your Return Policy?
In the extraordinary event that your purchase has a production defect, you may contact Fancyplant's Yarns with your order details and a description of the issue. Your complaint will be assessed and resolved at the discretion of Fancyplant's Yarns.
Shipping: What regions do you ship to?
Currently, I am able to ship anywhere in Canada, and the 51 United States (I cannot ship to the the minor outlying islands of the United States, at this time).
I would like to one day offer worldwide shipping, but this will be dependant on how much interest there is for worldwide shipping, as well as the boring admin details like shipping costs and import tax/duties.
If you are located outside of Canada and the United States and would be interested in a worldwide shipping option, please take the time to contact me and let me know! You may also follow me on social media @fancyplantsyarns in order to hear about any future additions to the available shipping regions.
Shipping: What is Local Pickup and how do I know if I qualify?
If you live in the Alberta Peace Region and would like to save on shipping, you may choose to Pickup your order when it is ready. Pickups are only available in Grande Prairie Alberta, but if you live near enough and are willing to make the drive after your order is ready, that is an option. (Eg. If you live in Edmonton but often come to Grande Prairie to visit family, you may arrange to have it picked up by a family member or pick it up yourself once it is ready.)
Please keep in mind that not all orders will be ready for Pickup immediately. Depending on what you order, it may take several days or weeks to have all the items ready.
When your order is ready, you will be contacted to make arrangements for Pickup. If, at that time, you would rather pay to have it shipped, those arrangements can be made.
Item Care: Can I put this item in the washing machine?
It very much depends on the item in question, so please refer to the Care Instructions provided both in the product details and on the item tag that arrived with the item.
Remember: knowing the fibre content of an item is not always enough to determine how it should be cared for.
Item Care: What is "Blocking" and is it important?
"Blocking" is a process used to 'set' the shape of a finished product, making the edges crisper so it doesn't look like it's spent 50 years shoved at the back of a drawer. Not every item requires blocking. Any items in my shop that indicate they may require blocking have already been blocked before being packaged for shipping, however, if they are washed or for any reason get too wet, they may lose their crisp shape. If you have ever owned a sweater that needed to be reshaped and laid flat to dry after being washed, you can think of blocking as a similar concept.
Rather than list every possible method of blocking, I will simply say this: if your item has lost its shape and you desire to return it to its shiny-newness, be certain you know what the fibre content of the item is before you research blocking techniques, because using the wrong blocking method on the wrong fibre can have devastating consequences (like that time you ironed your dress shirt with too high a heat setting, or you sent your "hang dry only" dress through the dryer). Every item in my shop has the fibre content listed both on the site and on the product tag it is shipped with.
I wish you luck in your blocking ventures! If you have any questions about a particular item and how it was originally blocked please feel free to contact me! firstname.lastname@example.org
Item Care: Why is my item losing its shape?
Due to the nature of certain products, they looked their best when they first arrived because they have been "blocked" as part of their creation. In crochet terms "blocking" is a means of setting the shape of a finished item (not keeping it out of your DMs) which helps give it a crisper shape than it can possibly have without blocking.
If your item has become a little wonky over time it is because blocking is not a permanent condition, it can be washed or stretched out of the item and, like a starched shirt collar at the end of a wild wedding reception, lose the crisp definition it once had.
You may re-block your item if you know its fibre content (listed in the product description and on the item tag) and do your research.
I cannot guarantee my products against blocking mishaps, so please do your research and be gentle!
Product Info: Are your products original patterns?
It depends on the item. Pattern development is incredibly time consuming and in many cases there is no real benefit to trying to "reinvent the wheel." Generally, I find existing patterns to work from. As I become more familiar with a pattern I may become inspired to make changes or to adapt certain aspects to fit my creative vision, but as long as the basis of the design remains the same I will always credit the author of the original pattern (found in product details).
Any items I design from scratch are credited as Fancyplant Originals.
If any errors are found in the pattern credits of my shop please contact me right away with the appropriate correction! I take pattern copyright very seriously and thank you in advance for pointing out any oversights!
Product Info: What fibres do your products contain?
This varies depending on the product because different fibres are better suited to different things. You can find the fibre content of any item in my shop in the product details, as well as on the tag attached to the item when it arrives in the mail.
If you have any questions about the fibre content of a specific item, please contact me for more information!
Product Info: When do items come back in stock?
Items will be back in stock when the number of outstanding orders has reached a more manageable level. Fancyplant's Yarns is owned and operated by one person alone, which means I can only do so much.
As explained under "How long will I have to wait for my order?" the listed availability of each item is not always a true reflection of how many are ready and waiting to be purchased. Rather, the stock availability is an estimate based on my current workload and yarn supply.
If there is a particular item you are interested in, please select the "Notify When Available" option on the product page. Not only will you be the first to know when the item returns, but this also gives me an idea of how popular an item is so I can prioritize restocking the items that are most anticipated.
Still have questions? Get in touch!